What If I receive a tampered package or receive a partial item/order?

Modified on Thu, 01 Sep 2022 at 04:25 PM

We use environmentally friendly packaging and despite our best efforts, the ordered items may still get damaged in transit. Our logistics crew has been told not to deliver any such packages, though. However, kindly refuse any tampered-with, taped, or missing packages from the delivery agent.

If you notice the same post accepting the package, we ask you to kindly make an unboxing video as this will be required if any products are missing from the shipment.

If any item is missing, kindly share the video within 48 hours after delivery, with the ACE (Advocates of Customer Experience) team. We'll ensure resolving the issue within 24 hours from the time we receive the video.

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