My package shows as delivered but I can't find it, what should I do?

If your package's tracking information shows that it has been delivered but you can't locate it, please:

Check to see whether any of your neighbors, friends, family members, homeowners, or security personnel have picked up the product on your behalf.

Wait until the end of the day. Occasionally, packages appear as delivered while they are still in transit

If, against all odds, you are still unable to find your item, please contact the ACE (Advocates of Customer Experience) team within 48 hours to schedule a discussion

Note: For any issue reported beyond 48 hours, will be resolved on the best effort basis.