If the item does not pass the quality check, (i.e. is used, damaged or original tags or MRP tags are missing.) it will be reshipped to you
You will continue to be ineligible for a refund if you refuse to accept the re-shipped item, and Virgio will have no responsibility for the return or refund of the aforementioned re-shipped item.
If you need help, feel free to chat with our ACE Team.
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