What is Virgio's Returns and Exchange Policy?

Modified on Mon, 18 Mar 2024 at 02:43 PM

Our Return/Exchange policy is straightforward:

1. Time Frame for Returns/Exchange: If you're not entirely satisfied with your purchase, you can return/exchange any product within 15 days of receiving your order. And to make things easier, we provide free doorstep pickup. In case of exchange, we provide a hand-to-hand exchange facility. 

2. Product Condition: All items being returned must be in their unused condition, packed in original packaging, with all the tags in place. It's vital to ensure the anti-wardrobing sticker remains untouched. If this sticker has been removed, the item will not qualify for a return.

3. Refunds for Prepaid Orders: For orders that were prepaid, the amount will be refunded to the original payment method. This happens after we've received the returned product at our warehouse and confirmed it meets all return quality criteria.

4. Refunds for Cash on Delivery (COD) Orders: If you've chosen the COD option while initiating the return you would be given the option to provide UPI or Bank account details. Once the product is picked up we will initiate the refund directly to the given account details. 

It's essential to understand that:

  • Shipping and COD charges aren't eligible for refunds.
  • If returning a product causes you to lose any special offers or incurs an additional shipping fee (especially if the total order value drops below INR 1499/-), those costs will be borne by the customer.

Please ensure you're familiar with these terms when considering a return/exchange.

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